Do you have work processes in place for your employees?  If not, then you should consider standardizing your workflow so that everyone follows the same procedure.  You are putting down the steps involved in every aspect of your business.  This ensures that everyone is doing the job the same way and the process or product is repeatable.  This will make it easier to locate problems or issues as well as improving your business. 

Standardized work processes are one of the most powerful business tools available.  Standardization is promoted by ISO Standards, Kaizen, Quality Management Systems (QMS) and Six Sigma.  By documenting the current best practice, standardized work forms the baseline for continuous improvement.  Each time a process is improved, the new standard becomes the baseline for further improvements, and so on. Improving standardized work is a never-ending process.

I can help you with developing your process standards.  If interested, then contact me for more information.