Terms and Conditions

Before the commencement of an assignment, the client is required to sign a Letter of Agreement and pay the deposit fee.

Clients are required to pay a 25% deposit prior to the commencement of an assignment.

There is a 2 hour minimum requirement.  Thereafter, services will be billed in half hour increments.

The Letter of Agreement is based on information provided by the client.  It will outline the work required, delivery method, rate of pay, payment terms and include a confidentiality clause.

If the assignment is found to differ significantly from the information originally provided, an amendment will be submitted to the client after a consultation.

Time critical projects (ex – 24-48 hour turnaround) will incur a 10% surcharge.

The client can submit materials by mail, courier, fax, e-mail attachment, or CD.  The client is advised to keep a copy of materials that are sent.

All completed work is delivered by e-mail unless otherwise specified by the client.

Original materials will be returned to the client on completion of the assignment and receipt of payment.  Postal costs will be borne by the client.

An invoice is submitted on completion of the assignment.  Payment is to be received within 7 days of date on the invoice unless otherwise specified in the Letter of Agreement.

Payment by check is only acceptable within 7 days of the invoice date.  After that period, fee must be paid by Paypal along with associated 2.9% transaction fee.

Deposits/final payments are to be paid by cash, local check or Paypal. 

Interest will be charged at 3% per month for any overdue amounts.  Client’s original materials will be held until payment is received.

The client will be responsible for any bank charges resulting from a returned check.

If for any reason, the client wishes to cancel the service before completion of the assignment, the cancellation fee will be based on an hourly rate for time spent on the project.